Speaking part 2 & part 3 questions
Part 2:
Describe a problem you had while shopping online or in a store
You should say:
When it happened
What you bought
What problem you had
And explain how you feel about the experience
Part 3:
What are the factors of a good service?
What are the differences between shopping online and shopping in stores?
What problems do customers often have while shopping?
What do you think customers should do when there are problems with the products they bought online?
Part 2 – Describe a problem you had while shopping online or in a store
Describe a problem you had while shopping online or in a store
You should say:
When it happened
What you bought
What problem you had
And explain how you feel about the experience
Sample reference:
Shopping has always been my cup of tea. As a girl, I am innately fashion-conscious and concerned about my outward appearance. Thus, I go shopping on a frequent basis to browse new fashion trends and diversify my clothing items. Due to the impact of Covid-19 pandemic, I have a tendency to shop online now. Shopping online, to be honest, is way more convenient compared to conventional shopping in store as I can browse a multitude of items just by a click of a mouse. In addition, I can refer to prices of an item in different stores, brands and retailers. Previously, I felt a little uncomfortable having to ask a salesperson about the price of something. However, one thing that I am extremely concerned about online shopping is payment methods. This fear basically stems from a problem I experienced before. When I finished shopping and began making transactions, my banking app announced that the money was withdrawn more than what I was supposed to pay. I was scared off as if I was scammed. Luckily, the bank staff assisted me helpfully and informed me that it was a monthly service fee. Although I still enjoy online shopping, there are still some occasions that I hesitate to use this method.
Suggested vocabulary:
– fashion-conscious : concerned about fashion
– outward appearance : outward appearance
– on a frequent basis : regularly
– have a tendency to : have a tendency to do something
– conventional shopping: traditional form of shopping
– a multitude of : a lot
– a click of a mouse : a click of a mouse
– extremely concerned : concerned about
– stems from : originates from
– payment methods : payment methods
– making transactions : making transactions
– banking app: payment banking app
– hesitate to : hesitate, delay
– monthly service fee : monthly service fee
Part 3:
What are the factors of a good service?
Personally speaking, what contributes to excellent service quality depends on a variety of factors. However, an outstanding service, I believe, is attributed to these two fundamental elements. The first factor is the speed of delivery. It goes without saying that most customers are eager to receive their goods as soon as possible. Therefore, it is critical for retailers to send the delivery quickly so as for the consumers to use it. The second factor is after-sale service. Most sellers commit the mistake of ending their service as soon as the consumers purchase it. However, as customers use them, some problems may arise like product undesirable errors or wrong consumption methods. Therefore, it is of paramountcy that retailers should take into consideration these elements to enhance their service quality.
– outstanding service : outstanding service
– attributable to : attributed to
– fundamental element : basic element
– goes without saying : too certain, no need to discuss
– eager to : eager
– as soon as possible : as soon as possible
– after-sale service : after-sale support service
– commit the mistake : commit a mistake
– problems arise : problems arise
– undesirable error : undesirable error
– of paramountcy (=important) : important
– take into consideration : consider, consider
– enhance service quality: enhance service quality
Conclusion
Above are suggested answers for Speaking Part 2 and follow-up questions for Part 3.
Hopefully the help and advice from 2G Education will develop and perfect your English learning process!
