1. Introduction
This customer personal information handling and protection policy (“Policy”) explains how 2G Education – Training Academy Joint Stock Company (“Company” or “We”) collects, processes, uses, protects and shares personal information when you (“Customer” or “You”) use the website with the domain name http://2g.edu.vn/ (“Website”), to register for a course or share your personal information with Us. We respect the privacy of our customers and appreciate your trust that We will respect your privacy carefully and properly.
By accessing the Website or providing information through our online forms, You agree to the terms of this Policy. Please read this policy carefully. Our policies may be updated. Unless otherwise stated, Our current Policy applies to all information We have about You and Your account. Your provision of information to Us and any dispute over privacy is subject to this Policy.
2. Purpose of collecting personal information
We use customer information for the specific purposes for which it is collected. We may use your personal information for, including but not limited to, the following purposes:
2.1. To contact You via phone call.
2.2. To make Your course registration, either online or at Our Centre.
2.3. To facilitate Your participation in competitions or promotions..
2.4. Provide You with information about Courses or services that You request from Us or, subject to Your prior consent, information that We feel may be of interest to You, by email or text message.
2.5. To operate, evaluate and improve Our business (including developing new products and services; analyzing and enhancing Our products, services and Website).
2.6.. To understand Our customers, perform data analysis, and other processing (including market and consumer research, trend analysis, and anonymization).
2.7. To respond to Your comments or questions, or to process Your application (if applicable).
2.8.As otherwise required or permitted by law.
3. Scope of use of personal information
Personal information collected with Your express consent will only be used for the activities set out in this Policy, except in cases where (i) a separate agreement between Us and You regarding the use of personal information for purposes and scopes other than those expressly set out herein, or (ii) We provide products or services as requested by You, or (iii) We perform our obligations under applicable laws and regulations.
4. Personal information received
Below are the types of information We receive:
4.1. Automatic information
For each visitor to Our Website, Our servers automatically recognize information related to the visitor’s domain name (or the visitor’s access provider) rather than the email address.
We may also automatically collect other personal information such as the type of browser You are using, the website address from which You navigated to Our site, the operating system You are using, the domain name of Your Internet service provider, the pages You visit on Our website and the time of Your visit.
4.2. Information You Provide to Us
We also receive and aggregate information voluntarily provided by customers, for example when You communicate electronically with Us.
4.3. Cookies
We may use cookies and web beacons (also known as web bugs, pixel tags or clear GIFs) to manage our Website and email functions. A cookie is a small file that is stored on your computer when you visit a website. Its purpose is to manage your website experience and allow you to customize the websites displayed to you when you return to that site. Web beacons are small pieces of computer code that allow website owners to track the actions of users on our website and email recipients. Cookies and web beacons help us understand how consumers use our website and email so that we can design better services in the future. We may use cookies and web beacons to measure the effectiveness of our online advertising initiatives and to determine the correlation between our customers and the online websites they visit.
Third-party advertising companies may also use cookies and web beacons to collect information about Your visits to Our Website and other websites (such as the websites You visit and whether You click on advertisements) in order to deliver more relevant advertising to You, on and off Our Website.
5. Who or what organizations may have access to the personal information we receive?
Customer information is an important part of the Company’s business and We do not trade, sell, rent, share or disclose such information to any third parties except as provided in this Policy.
We also share information on a limited basis with service providers that We use from time to time to provide services on Our behalf, such as sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing, advertising, promotional assistance, delivering or returning merchandise, collecting or refunding payments, and providing customer service.
Your information may be maintained and processed by Our company and Our service providers in Vietnam or other jurisdictions. In these jurisdictions, Your information may be accessible to courts, law enforcement agencies and national security agencies in accordance with local laws. For details on how Our service providers handle Your information, please contact Us using the methods and contact information in section 10 below. We may release personal information when We believe it is appropriate to enforce or apply this Policy, the Terms and Conditions of Our Website and/or other agreements; protect the rights, property or safety of Our Website, our users or others; or as otherwise required or permitted by applicable law. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, sharing or disclosing Customer’s personal information for commercial purposes in violation of the commitments set forth in this Policy.
In the event that the Company, or substantially all of Our assets, are acquired or proposed to be acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation, Customer information may be disclosed.
6. Methods and tools for customers to access, adjust, update, and delete personal information
You have the right to request that We update, correct or delete your personal information that We hold, subject to certain exceptions as provided by law, by sending an email or written request to Us using the contact details in section 10 below. We may request certain personal information to verify the identity of the person making the request.
7. Links to Third Party Websites
Certain activities through the Website, such as special promotions, may be linked to activities from other unrelated third-party companies, giving You the option to share Your personal information with such third parties. We will not share Your personal information with such third-party companies; only You can make that choice.
Links provided on the Website to third party websites are provided for Your convenience and We do not control such websites or their privacy practices, which may differ from Ours. We do not endorse or make any representations about any third party websites accessible through the Website. We encourage You to review the policies of these third party websites before submitting Your personal information. The personal data You choose to provide to unrelated third parties is governed by their policies, not this Policy. We are not responsible for the privacy practices of these third party websites. Some third party companies may choose to share their personal data with Us; such sharing is governed by that third party company’s policies.
8. Personal information security
We are committed to providing our customers with a safe and secure environment. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our possession and control.
9. Retention period of Your personal information
Your personal information held by 2G Education, its affiliates and service providers will be retained for as long as necessary to fulfill the purposes set out in this Policy and applicable legal requirements.
10. Address of the information collection and management unit
If you have any questions or complaints regarding our Policy, suggestions for updating or correcting personal data, please contact our Customer Service Department via email at admissions@2geducation.vn or by post at the following address: 2G Education – Training Academy Joint Stock Company, Office Building, No. 65, Le Hong Phong Street, Vinh City, Nghe An Province., Recipient: Customer Service Department.
